This year’s Global Card Fraud Survey by ACI Worldwide and Aite, finds that one-in-four respondents from 17 countries report being a victim of some type of credit, debit or pre-paid card fraud. Residents of Mexico and the United States reported the highest rate of card fraud experience while citizens of The Netherlands and Sweden reported the lowest incidence. Some of the survey’s other key findings include:
- Financial Institutions are running the risk of losing customers due to fraud, either directly, or through a decreased use of their cards.
- Consumers report they fear identity theft most and would like to be notified immediately by banks of any potential fraud. They would like to be kept informed of the progress of any fraud disputes.
- While fearing identity theft consumers are also demonstrating continued risky behaviors such as writing down personal identification numbers (PIN), failing to destroy personal documents and sharing credit card data on electronic devices lacking security software.
- Consumers also shared their thoughts regarding what types of transactions they trust most and who they most trust in the event of fraud happening.
The 2012 fraud survey represents the insights and opinions of more than 5200 card holders from 17 countries and focuses exclusively on the impact to the card holder and their state of mind.
Download the survey >>